Vehicle Purchase Protection

What is this? Why am I seeing it on listings?

The VPP icon pictured is present on Search Result Pages and View Item Pages. If it is present on a listing, than anyone purchasing the vehicle in that listing may be eligible for up to $20,000 of protection, when the transaction takes place on the eBay platform.

You will see it on all Auction and Buy It Now listings that qualify, as well as Classified listings that have the Best Offer functionality. Please note that for Classifieds the VPP coverage is only applicable if the buyer completes the Best Offer transaction through the eBay Motors site.

It is a simple way to quickly tell if a listing may be eligible for VPP, to help you (as a buyer) make a more informed decision. We still strongly recommend that you make sure you are covered by reading below.

Buy a car with confidence on eBay Motors

We want you to have the peace of mind to buy a vehicle with confidence on eBay Motors. That's why we offer the Vehicle Purchase Protection program. It may protect you from fraud, breach of warranty or misrepresentation in specified circumstances for up to $20,000 in the unlikely event that something goes wrong with your transaction.*

We advise you to only buy a vehicle that's eligible for the Vehicle Purchase Protection program.

Make Sure You're Covered

5 things you must do to qualify for vehicle purchase protection

Do NOT pay with Western Union or MoneyGram Fraudulent sellers often insist on payment using Western Union or MoneyGram and will make many excuses to make you use these payment methods. Never pay with Western Union or MoneyGram. It's a breach of eBay's payment options policy and you won't be covered by Vehicle Purchase Protection. If a seller insists on using these methods of payment we advise you not to proceed with the purchase.

The car must be in Australia If the car is located overseas and the seller promises to ship it to you, it won't be covered by Vehicle Purchase Protection. We advise you not to proceed with the purchase. Cars located within Australia but in another state can be covered if all other eligibility criteria are met. The car must have been listed on the Australian eBay website (ebay.com.au).

The seller must be in Australia Fraudulent sellers are often located in foreign countries and they will tell you they've recently moved overseas or are on holiday. If the seller is not physically located in Australia the car isn't eligible for Vehicle Purchase Protection. We advise you not to proceed with the purchase.

The seller must have a good eBay record The seller must be a member of eBay who has not been suspended and they must have a feedback score of zero or above. If the seller has a feedback score less than zero your purchase won't be covered by Vehicle Purchase Protection. Also, if the seller or the listing gets suspended by eBay we advise you not to proceed with the purchase.

Additional terms and conditions The four above items are the key eligibility criteria for Vehicle Purchase Protection. However there are other terms and conditions and additional eligibility criteria .You should also read the full policy document.

Protection against fraud and misrepresentation

The Vehicle Purchase Protection program is an insurance policy that may protect you in specified circumstances against fraud, breach of warranty and misrepresentation, including the following situations:

• Paying for a car but not receiving it, providing you do not use Western Union or MoneyGram to make payment.
• Fraud or misrepresentations in the seller's listing as to the seller's ownership of, or title to the car
• Undisclosed third party charges or encumbrances affecting the car
• Receiving a different make or model of car than was described
• Not receiving or not being able to register the certificate of title for the car (other than as a result of unroadworthiness).
• If your deposit is not returned and the transaction is not completed
• Undisclosed damage to the car, providing the cost of repairing the damage exceeds $1,000

Vehicle Purchase Protection is provided by a major insurance company at no extra cost to members. There's no additional sign-up, opt-in, or registration necessary for either the buyer or seller. However, buyers have to agree to the terms and conditions if they wish to make a claim under the insurance policy.

*Terms and Conditions apply.
Vehicle Purchase Protection only applies to the purchase of an eligible vehicle by an eligible buyer. The purchase of the eligible vehicle must be completed online via an Auction or Buy It Now listing. Vehicle Purchase Protection may also apply to Classified Ad listings where the transaction has been made online using the Best Offer feature. We recommend you read the Terms and Conditions and the full policy document.

Amended policy terms apply to eligible vehicles listed for sale after 30 July 2007. Please refer to the summary of key policy changes. If you have a problem with the purchase of a vehicle, or want to make a claim, please read the Vehicle Purchase Protection claims procedure.

Need More Help?

• If you suspect a seller is trying to commit fraud please report the seller to eBay.
• If you have a problem with the purchase of a vehicle, or want to make a claim, please read our claims procedure.
• If you have doubts about a listing or questions about buying, fellow eBay members are a great information resource. Post your question on the Motors discussion board.

*This is a general overview of the policy only and may contain general advice. We recommend that you read the policy wording so that you have a full understanding of the policy terms, conditions, excesses and exclusions before you decide whether this insurance suits your needs. Marsh Pty Ltd (ABN 86 004 651 512/ AFSL 238983) arranges the insurance and is not the insurer. In the event of a claim Marsh Pty Ltd act on behalf of the insurer and not for you. eBay International AG are appointed as an authorised representative AR No. 304962 of Marsh Pty Ltd 08/0057